FAQs

FREQUENTLY ASKED QUESTIONS

About 3XU

Sizing details

Our products are made from real matchboxes and are really tiny and cute! The dimensions are: 2 1/16" (length) x 1 3/8” (width) x 1/2" (height)

Custom and personalized orders

No, we are really sorry that we do not have the capacity to take individual custom orders. We only make custom designs for orders with a minimum of 50 pieces. As an alternative, we do have some designs that come with blank envelopes where you can write your own message. In addition, we try our best to gather your ideas and incorporate them into our new designs so do come back and visit us from time to time for new designs :)

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Shipping Information

Shipping method

We ship to over 200 countries in the world. Standard Shipping takes around 14-25 days while Express Shipping via FedEx takes only 5-7 days, depending on your location.

North America: 1-3 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 1-3 weeks
Asia Pacific: 1-3 weeks
Latin America and the Caribbean: 1-3 weeks
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose

Change your shipping address

We ship to over 200 countries in the world. Standard Shipping takes around 14-25 days while Express Shipping via FedEx takes only 5-7 days, depending on your locationOur customer service is always willing to assist you in changing address, phone number, recipient or anything that you may need. All you have to do is to contact us via our email shop3xu@gmail.com

Order cancellation

Your order will be canceled if the payment can not be captured by our system. Our team will inform you about the cancellation reason. Your account won't be charged in case of cancellation from our part. You can always reach out to us if you need assistance with placing a new order.

Changing shipping method from standard to express

you can request a shipping upgrade within 48 hours of placing your order. Please write to us your request at shop3xu@gmail.com

Getting in touch

If you have any suggestions to help improve 3XU experience, or just simply want to say hi, please let us know at shop3xu@gmail.com